UK Customer Service UK Customer Services (Post-Hire) 01844222333

Green Motion car rental Hayes United Kingdom


Hayes

Contact Hayes

Holiday Inn M4J4
Sipson Road
West Drayton
Middlesex
UB7 0HW

Opening hours

  • Monday: 07:00 to 21:00
  • Tuesday: 07:00 to 21:00
  • Wednesday: 07:00 to 21:00
  • Thursday: 07:00 to 21:00
  • Friday: 07:00 to 21:00
  • Saturday: 07:00 to 21:00
  • Sunday: 07:00 to 21:00
  • Bank Holiday: 07:00 to 21:00
  • 208
  • 2008
  • 3008
  • 5008
  • C3
  • Picanto
  • Rio
  • Ceed
  • Niro
  • i10
  • Golf
  • Octavia
  • 1 Series
  • C Class
  • C estate
  • Caddy
  • Tourneo
  • Vito
  • Trafic
  • Relay
  • V5T Luton

"Excellent customer service. I think I've been fortunate enough to have been met with a high degree of luck, especially after I met Slawek! Excellent customer service member and unforgettable experience. Thank you again for everything!"

Kris Sharma

The photos to the left are of a selection of vehicles we currently have on fleet.

Social Media Flash Sales

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Midweek Specials

Book a car on a weekday and return before the weekend for our lowest rates.

How can I contact Green Motion Hayes?

You can contact Green Motion Hayes by phone on 02086197000 or by email on [email protected]

What do I need to hire a vehicle from Green Motion?

For hirers NOT arriving by flight:

  • Valid driving licence with 2+ years’ experience
  • DVLA check code (UK licence holders)
  • Credit card in main driver’s name
  • Proof of address such as utility bill or bank statement within past 4 months
  • Voucher (paper or digital)

For hirers arriving by flight:

  • Valid driving licence with 2+ years’ experience
  • DVLA check code (UK licence holders)
  • Credit card in main driver’s name
  • Passport
  • Boarding Pass from inbound flight
  • Voucher (paper or digital)
How old do you have to be to rent a vehicle?

All drivers must be a minimum of 21 years old. Drivers aged 21 to 24 years old will incur restrictions on vehicle size during the online booking process. Drivers aged 21 to 24 cannot drive any premium, large or estate vehicles. Other limitations may apply, please contact the rental branch at the time of booking for more detail. For young drivers a daily surcharge of £50.00 per day applies. Relevant driving licence entitlement (for example D1 category on UK licence) must also be provided if applicable.

The standard maximum age for insurance purposes is 80 years. Please check with the branch prior to booking. Young drivers may be subject to a different pre-authorisation amount, please check with the renting branch prior to collection.

What are the driver's licence requirements for vehicle hire in the UK from Green Motion?

All drivers must produce a full, valid driving licence. Non-EU* licence holders are required to have an International Driving Permit if the licence is not in English. To find out more about IDP, click here.

*For full driving licence requirements & restrictions, please click here.

What is a DVLA driving licence check code and how to access it?

The DVLA check code is the online counterpart of the photo card driving licence. The code is used to access the DVLA database to check the driving licence information, and it allows you to share your licence information with car hire companies. Your driving record is held on the DVLA’s database, which includes things like penalty points and the types of vehicles you’re permitted to drive. To obtain your DVLA code, click here.

Can I speed up my vehicle collection process?

Yes you can. Before your visit, we recommend our customers to read through the Green Motion T&Cs & Rental Agreement T&Cs .

In addition, we can upload the documents onto the system to speed up your vehicle collection process. Please send us digital copies of the following documents to [email protected] with the email Subject: Driver’s name and collection date (dd/mm/yy) e.g. “John Smith 01/02/21”

  1. Passport – Page with photo and passport details;
  2. Driving Licence – front and back;
  3. Other supporting documents (e.g. DVLA check code, International Driving Permit etc.) – all corresponding pages.

*Please ensure all digital copy is clear, in format of JPEG or PDF and each of them does not exceed 1.5MB. You are required to provide the original copies at the rental desk.

Can I collect or return a vehicle outside the opening hours?

Out of hours requests are treated as on request and cannot be guaranteed. If an out of hours service is available, then rentals will attract a £36.00 (including VAT) charge payable on collection.

Collections or returns after midnight will attract a fee of £75.00 (including VAT) if available. Not all locations offer out of hours returns and a 24 hour service should not be assumed where out of hours service is offered. Please liaise with the location directly for more information. 

What is the best way to inspect the vehicle before leaving the Green Motion premises?

A thorough inspection of your rental car is essential to identify any pre-existing damage, ahead of commencing your hire. Green Motion has created a short video, to assist you with the vehicle inspection, the video can be found here. Additionally, the ‘5 Damage Hotspots’ video provides you with a guide of the 5 key damage hotspots to be aware of and shows you how to check these areas properly. Click here, to view the video.

What is your fuel policy?

Vehicles are supplied with fuel and should be returned with the same level. The level of fuel supplied is not guaranteed and will be established at the point of vehicle collection, being between 1/8 tank and full. Fuel is at the hirers expense. Hirers are recommended to return the car with the same amount of fuel to avoid charges. The amount charged at that point will be higher than those experienced at petrol stations.

This policy applies to all packages.

Is there a mileage restriction?

Bookings under the Basic and Plus packages are subject to a maximum of 100 included miles per day* (cumulative) with excess miles being charged at £0.30 per mile (including VAT) For UK rentals. Unlimited Mileage can be purchased at an extra cost from £6.00 to £7.80 (including VAT) per day.

Basic – 100 Limited miles per day

Plus – 100 Limited miles per day

Premium – Unlimited miles per day

Premium Plus – Unlimited miles per day

Do I need insurance to rent a vehicle from Green Motion?

No. At Green Motion you don't need to purchase insurance as we provide a damage waiver within the cost of your hire. You can, of course, take option to purchase additional protection products to reduce the excess further to give you complete peace of mind.

What happens if I break down?

Manufacturer's warranty roadside assistance cover is included in our rates. Relevant contact details and roadside assistance procedures will be given prior to the commencement of the hire. Dependent on the circumstances we reserve the right not to provide a replacement vehicle. Breakdown or other occurrences which are not as a result of manufacturer fault are not covered unless Roadside Assistance Plus (RAP) has been purchased. Where Roadside Assistance Plus has been purchased, this does not limit any liability for the costs associated with driver error faults instead provides free recovery or other solution immobility. Breakdown occurring in remote rural areas (e.g, Highlands of Scotland) that are of a customer misuse/not using the vehicle in a sympathetic fashion nature, are not covered and will incur additional charges.

Do you accept animals in your vehicles?

We request no animals are transported in our vehicles unless contained. A valeting fee may be applied to rectify any soiling due to animal transportation. The minimum fee will be at least £96 (including VAT).

What is a PCN charge (£84.00)?

PCN is a penalty charge notice (parking ticket, congestion charge fine, speeding fine, Dartford Crossing fine, fine for using a bus lane etc.) and our admin fee of £84.00 will be charged to you. Please contact the location directly to discuss the matter if you have any further queries.

What methods of payment are accepted?

Green Motion locations accept VISA & MasterCard credit cards for payments. Debit, pre-paid VISA & pre-paid MasterCard can be used to pay for ancillary charges ONLY.

All credit/debit card payments will be subject to and must pass CHIP and PIN verification. Cards must be in the main driver’s name.

Cash, cheques, electronic & un-embossed cards are not accepted.

How much is the deposit on a vehicle rental?

Our standard security deposit varies from £1205 - £2505, this is depending on the vehicle group booked and driver’s age. Green Motion does offer various packages, whereas the deposit amount can be lowered.

What is a pre-authorisation?

A pre-authorisation is the method by which a deposit amount is ringfenced rather than transacted as a sale. The monies must be available in the account but will not leave it. The amount will not be available to the account holder until released by their bank. The period until the funds are released is usually between 5 and 15 days but can be longer depending on the type of card and country of issue.

Can I book additional extras or equipment?

Yes, you can book additional extras or equipment through our online booking tool. You can reserve a child seat, baby seat, additional driver and GPS (Sat Nav). Some additional options can also be booked at the Green Motion rental branch. These additional options will be pay on arrival.

Can I reserve a vehicle and pay for it if I am not the person who will be picking it up and driving it?

There is no restriction on who can pay for the rental, however on arrival at the rental station, the credit card used for the deposit must be in the name of the main driver. The credit card used for the deposit will not be accepted if it is in the additional driver’s name.

Can I make amendments to my booking?

If your reservation was made through Green Motion website/app directly, please contact our reservations team on [email protected] for amendments or cancellation. However, there is no guarantee that we will be able to amend or cancel (Please refer to Cancellation Policy within Green Motion T&C’s) your booking, but we will try our best to assist.

If your reservation was made through a third party website/agent (other than Green Motion website), please contact them directly for any amendments or cancellations.

What happens if I'm running late (i.e. my flight is delayed)?

Airport Locations – reservations will be held for 4 hours (within office hours) from the specified reservation time, after which will be classified as a no-show. If a customer arrives after this time, then a vehicle is not guaranteed. Collections outside of the office opening hours will incur an ‘Out of Hours’ fee.

If a customer experiences flight delays (and a valid flight number is provided) a reservation will be held for 4 hours from the delayed arrival time (within office hours). A collection outside of office hours will incur an ‘Out of Hours’ fee. It is the responsibility of the customer to inform a location before flying if delayed or arriving after a location’s closing time.

If no valid flight number is provided, then the reservations will be held for 4 hours or until the location closes. Staff cannot wait after the closing time when no flight number is provided.

Flight diversions will be treated as a no-show at the original location and a booking cannot be assumed to be transferred.

Non Airport Locations – a reservation will be held for 4 hours or until closing time, whichever is first. Staff will not wait after the closing time.

Will I be allowed to cross into bordering countries?

Green Motion vehicles can only be used on the UK mainland - including Scottish Islands, Isle of Wight and Isle of Man – without written permission to do otherwise. Permission for use in Ireland* or on the continent and France will attract the following charges. The cost will be calculated as the Standard rental + £140 surcharge + £30 per part calendar day. Permission is not assured and must be sought from the Green Motion supplying location 7 days prior to any overseas use. It is the responsibility of the driver to ensure all that all European driving regulations are followed including GB stickers plus any mandatory equipment required. If prior notice is not given then permission at the rental counter may be refused.

Failure to obtain permission will result in a breach of contract and will incur charges including reverting to a rack rated tariff. (https://greenmotion.co.uk/rack-rate). Charges will be dependent on the circumstances of each case e.g. the cost of repatriation of the vehicle, foreign storage costs or impounding costs.

When a vehicle is taken overseas a daily mileage limit of 100 miles will be applied to the ENTIRE rental. Mileage over the agreed amount will be charged at £0.30 pence per mile. Any unlimited mileage package applies to travel in the UK only.

*Vehicles hired in Northern Ireland will not attract a fee for travel into the Republic of Ireland.