Terms & Conditions

Pricing

Pricing is quoted on a ‘per day’ basis (24 hour period). Inclusive rates include collision damage waiver (CDW), theft protection (TP), UK value added tax (VAT) with insurance covering the main driver (excess applicable).

Exclusive rates exclude collision damage waiver (CDW) and theft protection (TP) but include UK value added tax (VAT). Excess is unlimited. Drivers signing the rental agreement on this basis accept full liability.

Collision Damage Waiver and Theft Protection herein called CDW and TP respectively, are cover limiting the customer's liability for damage to or theft of the rental vehicle. The level of liability is the amount known as the insurance excess, which can differ depending upon the type of vehicle, method of payment and customer’s age. The level of excess is given in more detail in point 8 below. CDW and TP will not apply if the terms of the rental have been broken.

Vehicle Condition

Condition: Vehicles must be returned to the location/drop off point in the same condition as when it was picked up/delivered. It is the responsibility of the customer to ensure that the vehicle is thoroughly checked prior to taking custody of the vehicle.

The client accepts responsibility for taking due care and attention of the vehicle. Failure to do so and loss or damage to the interior of the vehicle is deemed negligent and nullifies the excess limits and any waivers taken. The client becomes responsible for all costs incurred.

Whilst in charge of the vehicle the client accepts responsibility for maintaining the roadworthiness of the vehicle and agrees to take remedial action to avoid unnecessary cost/damage. This will include maintaining oil levels, tyre pressures and other common sense actions to maintain the vehicle. Costs will generally be covered if a receipt is provided.

In keeping with industry standards and association guidelines, short-term vehicle rental does not have a margin of fair wear and tear for damage. A short-term rental is any hire for which the duration is less than 90 consecutive days. Therefore, any change to the condition of the vehicle during the rental will be the responsibility of the customer

Vehicle Group/Model

Our vehicles are classified into groups for clarity of booking. The group is indicated in the bottom right of the vehicle image and the description at the top left. The group will print on your reservation.

Reservations are confirmed for a group and not a particular model unless shown otherwise. We regret we are unable to guarantee a particular make/model or fuel type of vehicle unless a guaranteed model group has been booked. The vehicle shown on any documentation is for guidance only and may be substituted with an alternative, similar or upgraded vehicle at our discretion. Model groups described as "or similar" are not guaranteed, model groups described as "make model guaranteed" are guaranteed model groups.

Mileage

Unlimited mileage allowance for all standard short term rentals booked directly through greenmotion.co.uk except
·         If vehicles are taken abroad, there is a 90 miles per day maximum mileage allowance. Excess mileage is £0.50 per mile (including VAT).
 
Limited mileage allowance for all rentals booked through a 3rd party;
 
·         Rentals are subject to a maximum of 90 miles per day, excess miles are deemed as excessive use and will be charged at £0.25 per mile (including VAT). Unlimited mileage can be purchased at an extra cost of £6.00 (including VAT) per day.

Opening Hours

Please see the Green Motion Locations tab for local opening hours. Some local holiday variations may apply. Please check with your local office.

Locations may be closed for pickups and returns on public holidays (Bank Holidays including Christmas Day, Boxing and New Years Day. Please check at the time of booking 

Out of Hour's Service

If an out of hours service is available then rentals will attract a £36 (including vat) charge payable on collection. Out of hours requests are treated as on request and cannot be guaranteed.

Collections or returns after midnight will attract a fee of £75 if available. Not all locations offer out of hours returns and a 24 hour service should not be assumed where out of hours service is offered. Please refer to the Locations tab for more details.

Methods of Payment

Green Motion locations accept all major credit cards for payment (Master Card and Visa). American Express and Diners are not generally accepted and may attract an administration charge – please apply locally for confirmation. Credit cards are accepted for pre-authorisations.

Unembossed cards and cards marked Electronic use are not accepted for preauthorisation. Cards must be in the driver’s name. Cash deposits/pre-authorisations are not accepted.

Cheques are not acceptable.

Pre-paid cards may not be accepted, please check with your renting branch at the point of booking.

Excess

Our standard excesses are shown below along with the pre-authorisation required by credit card that must be in the driver’s name. Our excess excludes damage to the wheels, tyres, glass, roof and underneath of the vehicle. Other exclusions apply; please refer to rental agreement for more details. Locations reserve the right to request a higher pre-authorisation based on premium vehicles, licence endorsement history etc.
A pre authorisation is the method by which a deposit amount is ring-fenced rather than transacted as a sale. The monies must be available in the account but will not leave it. The amount will not be available to the account holder until released by their bank. The period until the funds are released is usually between 5 and 15 days but can be longer depending on the type of card and country of issue.

Car Group Standard Excess Pre-auth Required
Small Cars £995 £400
Large Cars £1195 £400
7 Seater Vehicles/MPVs £1495 £400
*Premium/Luxury cars and 8/9 seat minibuses £2495
£800
 
*Premium fleet cars will normally include brands such as Mercedes; Audi; BMW; Jaguar etc. This list is not exhaustive.

US Source Rates

Where a client books a vehicle using US Source rates the rate will exclude any form of CDW (Collision Damage Waiver) or TP (Theft Protection) limit on liability. Both CDW and TP will be available to purchase at the rental counter. Clients will sign to agree unlimited liability. The responsibility to ensure that this cover exists will be solely with the driver. Excesses and pre-authorisations will be as follows:

Car Group US Source Excess Pre-auth Required
Small Cars Unlimited £995
Large Cars Unlimited £1195
7 Seater Vehicles/MPVs Unlimited £1495
*Premium/Luxury cars and 8/9 seat minibuses Unlimited £2495

*Premium fleet cars will normally include brands such as Mercedes; Audi; BMW; etc. This list is not exhaustive.

Risk Reduction Extra (RRE)*

Reduces the liability for damage to glass and tyres only to zero.   Wheels are NOT covered. This a Daily charge with no maximum. For example a windscreen chip or puncture would be covered, damage to the wheel or trim would not

Risk Reduction Plus (RR+)*

Reduces the excess to a lower amount. Clients will remain liable for wheels, tyres, glass, the roof and underneath. Maximum charge is 10 days at the published rate, then £6 per day. This product can be taken alongside Risk Reduction Extra. For example, damage liability could be reduced from £995 to £400 if RR+ is taken but the client would be responsible for the full cost of a tyre in the event of a puncture unless they take RRE in addition to RR+

Risk Reduction Premium (RRP)*

Reduces the excess to zero (exceptions exist such as the underneath of the vehicle and damage following driver negligence such as cigarette burns). Maximum charge is 10 days at the published rate, then £6 per day. For example the client will not be responsible for a scratch or parking dent to the vehicle but would be responsible for scratches or damage to the underside of the vehicle caused by driving where there is insufficient clearance

*Vans will not normally qualify for any risk reduction packages.
*Young drivers will not be offered reduction packages. 

Minimum/Maximum Age

Drivers aged 21 to 24 years old can only drive manual vehicles up to and including 1G for example a manual Peugeot 308 5 door hatch. Drivers aged 21 to 24 cannot drive any large or estate vehicles. Other limitations may apply, please contact the rental branch at the time of booking for more detail. They must have a minimum of two years driving experience. For young drivers a daily surcharge of £38.50 per day applies. *Young drivers may be subject to a different pre-authorisation amount, please check with the renting branch prior to collection. The minimum driver age for all other groups is 25 years old with two years driving experience. Driving licence entitlement (for example D1 category on UK licence) must also be provided. The standard maximum age for insurance purposes is 80yrs. Please check with the branch prior to booking

Driving Licence; Identification Requirements and Insurance Conditions

Due to insurance restrictions, licences issued in the following countries are not accepted. Other issuing countries may result in higher insurance excesses. Please check with the renting branch prior to collection 

Afghanistan Macedonia
Albania Madagascar
Algeria Malawi
Angola Maldives
Barbuda Mali
Armenia Managua
Aruba Marshall Islands
Azerbaijan Mauritius
Bangladesh Micronesia
Benin Moldova
Bhutan Mongolia
Burkina Faso Morocco
Burma Mozambique
Burundi Namibia
Cambodia Nauru
Cameroon Netherlands Antilles
Cape Verde Nicaragua
Central African Republic Niger
Chad Nigeria
Comoros North Korea
Congo, Republic of the Pakistan
Cote d'lvoire Palau
Cuba Palestinian Territories
Djibouti Panama
Dominica Papua New Guinea
East Timor (see Timor-Leste) Philippines
Equatorial Guinea Rwanda
Eritrea Saint Vincent & Grenadines
Ethiopia Samoa
Fiji Sao Tome and Principe
Gabon Senegal
Gambia Sierra Leone
Georgia Somalia
Ghana South Sudan
Guatemala Sri Lanka
Guinea Sudan
Guinea-Bissau Suriname
Guyana Swaziland
Haiti Syria
Indonesia Taiwan
Iran Tajikistan
Iraq Tanzania
Jamaica Timor-Leste
Jordan Togo
Kazakhstan Tonga
Kenya Trinidad and Tobago
Kiribati Tunisia
North Korea Turkmenistan
Kosovo Tuvalu
Kyrgyzstan Uganda
Laos Uzbekistan
Lesotho Vanuatu
Liberia Yemen
Libya Zambia
Macau Zimbabwe
 
Some occupations such as professional sports people or entertainers or foreign service personnel are excluded from the insurance policy, please enquire with the renting branch before booking.

Vehicles used for hire and reward are excluded from the insurance policy unless with explicit and written authority.

A full driving licence or international equivalent, issued by authorised authorities at least 2 years prior to commencement of the hire is required, typed in Roman letters, Latin alphabet. Exclusions may apply with regards to traffic violations or penalty points. Any offences relating to drink or drug usage (however old) may result in no car being offered. Please enquire with the renting branch at time of booking if you have ANY endorsements, restrictions or penalty points.

After 8th June 2015 holders of a UK driving licence regardless of country of residence, are required to bring their DVLA Check My Licence Code with their driving licence and ID. Failure to do so will result either in an inability to rent or a call to DVLA which is a premium rate call and will result in charges of at least £15 

Any driver must produce a valid, original copy of their driving licence including photo ID. In addition, the main driver must produce a valid credit card (in customer’s name and current address) for the payment of deposits, additional extras and risk reduction packages.

The customer (main driver and any additional driver/s) will also be required to provide secondary photographic identification (passport or authorised ID) and proof of address or residence. ID documents must be hard copy and documents held on mobile devices cannot be accepted. Proof of ID documents must be bank or credit card statements or utility bills issued within the past 4 months. Please check with the renting branch at the time of reservation.

Any International Driving Permit must be accompanied by the national drivers licence.

A vehicle will be refused if a full valid licence cannot be presented at time of collection.

If a DVLA check of any nature is offered, a fee charged at the time of rental will apply. Please check the availability and cost of such a facility with the renting branch prior to your rental.

A Web Cam Photograph of drivers is required by the insurance underwriters and will be taken at the time of rental. In keeping with privacy legislation, the image will not be shared outside Green Motion or its insurer unless illegal activity is suspected.

Fines, Penalties and Administration Charges

It is the responsibility of each hirer to cover the cost of any parking fines and traffic violations including but not limited to unpaid tolls and Congestion Charges. When fines or traffic violations occur and a Green Motion location is involved in administering the violation a management fee will be charged. The charge is location specific, please check with the renting branch for details. This is a non waiverable fee.

Delayed Collections/ No show policy

If you book directly through Green Motion’s website please see terms herein. If you book via a 3rd party please refer to their terms and conditions. Reservations will be held for 2 hours from the specified reservation time after which they will be classed as a no-show. If a client arrives after this time then a vehicle is not assured. We will do everything possible to provide a vehicle. This may include offering a different vehicle and rates may be different to the original booking.

At an airport location, if a customer experiences flight delays (and a valid flight number is provided) then no out of hours surcharge will apply within 2.5 hours of the intended arrival time. However, if the delay is in excess of midnight then the location may close without notice. It is the responsibility of the customer to inform a location before flying if delayed or arriving after a locations closing time.

If no valid flight number is provided then the reservations will be held for 2.5 hours or until the location closes. Staff will not wait after closing time where no flight number is provided.

At downtown locations, a reservation will be held for 2 hours or until closing time whichever is first. Staff will not wait after closing time.

Flight diversions will be treated as a no show at the original location and a booking cannot be assumed to be transferred.

No refunds will be given for rentals ended early, late collections, no shows or cancellations made after the rental start date, even if cancellation protection is taken.

Cancellation Policy

Cancellation of your reservation should be made in writing, fax or email at least 24 hours prior to the start of your rental. Please note that telephone cancellations will not be accepted

Cancellation Administration Charge

If a reservation is not collected or not cancelled in advance of the start time then Green Motion will levy a charge.
For pay on arrival reservations made online, the no-show/cancellation fee will equal pre-paid deposit. No refund will be due.
For fully pre-paid reservations made online, the amount due for noshow/cancellation’s will be calculated in line with the below:
        7 or more days before start date: £15
        3-6 days before start date: 50%
        2 days before start date: 75%
        0-1 days before start date: 100%
The notice period is based on a day being a 24 hour period, up to the start time, not a calendar day.

Early Returns/Unused Rental Days

No refunds (partial or full) will be given for charges ended early.

One way Rentals

Are not offered as standard and can only be negotiated and priced directly with the branch. Where offered, an additional fee for one way rentals is chargeable and must be confirmed in writing by the branch prior to collection 

Rental Extensions

Please note that it may not always be possible for the hiring branch to extend the hire. Where the branch agrees to extend the hire, the rental will be charged at the prevailing rate, which may be higher or lower than the original booking rate.

Overseas Use

Green Motion vehicles can only be used on the UK mainland. Permission for use in Ireland* or France will attract the following charges

The cost will be calculated as the Standard rental + £125 surcharge + £20 per part calendar day.

Permission is not assured and must be sought from the Green Motion supplying location 7 days prior to any overseas use. It is the responsibility of the driver to ensure all that all European driving regulations are followed including GB stickers plus any mandatory equipment required. If prior notice is not given then permission at the rental counter may be refused.

When a vehicle is taken overseas a daily mileage limit of 90 miles will be applied to the ENTIRE rental. Mileage over the agreed amount with be charged at 50 pence per mile.
*Vehicles hired in Northern Ireland will not attract a fee for travel into the Republic of Ireland.

Delivery and Collection

A delivery and collection service may be available within normal opening hours. Charges will apply. Please contact the location for details.

Lost Keys

Green Motion will charge if keys are lost or damaged. Please note that if a vehicle is stolen and keys are not returned to the rental location, the hirer will be deemed negligent. Lost keys are deemed as negligence and are not covered under the insurance excess limitation or risk reduction packages. Drivers will be liable for all costs relating to recovery, loss of use and repair. This list is not exhaustive.

Fuel Policy

Vehicles are supplied on a like for like basis meaning the vehicle should be returned with the same level of fuel supplied. The level of fuel supplied is not guaranteed and will be between 1/8 tank and full. Fuel is at the hirer’s expense. Hirers are recommended to return the car with the same fuel to avoid charges.

Roadside Assistance

Breakdown cover is included in our rates. Relevant contact details and roadside assistance procedures will be given prior to the commencement of the hire. Dependent on the circumstances we reserve the right not to provide a replacement vehicle.

Breakdown occurring in remote rural areas (e.g, Highlands of Scotland) that are not of a warranty mechanical nature, are not covered and will incur additional charges.

Smoking

Green Motion operates a no smoking policy for all vehicles. If you have smoked or allowed smoking within the vehicle charges will apply. This includes allowing cigarette (or cigar) smoke or ash into the vehicle, which would imply the above. Charges are detailed in the damage matrix available at the rental counter.

Valeting/Animal in our vehicles

We request no animals be transported in our vehicle unless contained. A valeting fee may be applied to rectify any soiling due to animal transportation. The minimum fee will be at least £80 plus VAT (£96 incl VAT). In the event that a vehicle is returned in an unclean condition (internally or externally) and requires more than our standard clean, a valeting charge of £80 plus VAT (£96 incl VAT) will apply. Hazardous soiling requiring specialist cleaning will be charged according to the nature of the specialist required.

Complaints

As a franchised organisation your rental branch is owned and managed on a local level. This makes complaint resolution much quicker and more straight forward if raised at a senior level within the branch. Therefore please contact the branch email address or location specific customer service email, both of which are found in the location section of this website. Should you not receive a response in 5 days or are unable to reach a resolution with the branch, UK customer service will be happy to mediate. In which case please send copies of all correspondence with the branch and any other supporting documents to gmuk@cs.greenmotion.co.uk.
 
Any complaints should be made in writing to gmuk@cs.greenmotion.co.uk within 30 days of the return date. Complaints received after this period may not be considered. 

You can also contact us via the post hire contact form

Amendments

Reservation amendments must be requested in writing, fax or email at least 24 hours prior to the start of your rental. Please note that telephone amendments will not be accepted. An amendment request is not assured and amendments will be treated as a new booking.

Vehicle Trackers

Some of our vehicles contain tracking devices which will be used in accordance with our data protection policy.

Late Returns

A vehicle is hired for a contracted period as detailed on the rental agreement. There is a grace period of 59 minutes at the end of a hire after which an extra days hire will automatically fall due.

After the grace period Green Motion will class the booking as late back and additional charges will fall due. The prevailing daily rate will apply and will include any billable optional extras such as baby seats, additional drivers or damage waivers. The charge will be applied to the card used for security at the start of the hire

General Terms

All bookings are subject to our terms and conditions.

Green Motion Car and Van Rental Limited or Green Motion Limited cannot accept liability for any charges incurred on documentation signed for and accepted locally.

Green Motion Car and Van Rental Limited or Green Motion Limited will not be held responsible for anyone driving under the influence of alcohol or drugs causing willful damage, off road driving or driving without due care and attention. The customer will accept responsibility in respect of such claims. This list is not exclusive.

When comprehensive insurance is taken out, it is to provide the customer with entitlement to drive and covers the vehicle in the event of an accident. In the case where a customer is found negligent Green Motion Car and Van Rental Limited or Green Motion Limited and its locations reserve the right to pursue the customer for the recovery of all losses incurred.

Calls to Green Motion may be recorded.

Terms and Conditions Issued January 2017 and may be subject to change at any time. All prices quoted herein are inclusive of VAT.

Green Motion in the United Kingdom and Northern Ireland is operated under a master country franchise agreement owned by Green Motion Car and Van Rental Limited, registered in the United Kingdom. Company Number: 08125058. Registered Address: 2 Redman Court, Bell Street, Princes Risborough, HP27 0AA. Each individual Green Motion car rental location in the United Kingdom and Northern Ireland is operated under franchise agreement awarded by Green Motion Car and Van Rental Limited. Company particulars can be made available on written request. The Green Motion United Kingdom and Northern Ireland master country franchise was awarded to Green Motion Car and Van Rental Limited by Green Motion International, who are the license holders and operators of the Green Motion brand and car and van rental systems worldwide.

Green Heart Donation

For those customers who have elected to make a charitable donation to the Green Heart Fund - we would like customers to note that in the event of a cancellation of booking - this donation is no refundable.

If you wish to review the Rental Agreement Terms and Conditions that are available at the Rental Station, please click here.