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  UK Customer Service UK Customer Services (Post-Hire) 01844222333

Have you got a complaint about your car rental experience?

The team here at the Green Motion United Kingdom Master Franchise and its network are committed to delivering the very best in service at market-leading rates. While we all strive to deliver a quality service, occasionally we understand things can go wrong. However, you can rest assured that when things do go wrong, we will do our very best to put things right.

If you have any complaint with regards to your rental experience at any one of our Green Motion franchise locations within the United Kingdom, there are several options available to you as listed below:

Raise your complaint directly with the UK location:

Green Motion is 100% owned by individual franchise businesses here in the UK, meaning that each and every one of our locations is managed by dedicated entrepreneurs striving to meet and exceed your expectations. If your experience is not what you expected, then our location owners want to hear about it.

If you would like to contact a local Green Motion location in the United Kingdom, please click Locations which will take you to the locations page. Please select the location of your choice, and you will find full contact information including telephone number and email address.

Contact the Green Motion UK Master Country Franchise Customer Service Team:

If you would like to speak to a member of the UK Master Country Franchise Customer Service team regarding a query or complaint, please email [email protected] or call:

Tel: (from the UK): 01844 222333

Tel: (From overseas): +44 1844 222333

It is important when calling or emailing that you provide details of your rental including the rental location, booking reference if known, and details of your actual complaint. Please note the above telephone numbers relate only to rentals that have taken place within the United Kingdom and the call centre are unable to handle any international enquiries.

Contact the UK Master Country Franchise Head Office:

The United Kingdom network is overseen by the Green Motion UK Master Country Franchise. Green Motion UK is headed up by Sian Marston, who is the Managing Director. Sian and her management team are committed to ensuring that the entire UK network provides excellent service prior, during and post rental.

If you have been unable to obtain a satisfactory outcome to your complaint having either escalated directly to the hire location or alternatively through the Green Motion UK Customer Service department, we would ask you to contact Sian and her team on [email protected]

British Vehicle Rental and Leasing Association (BVRLA):

As part of Green Motion UK's commitment to delivering industry-leading levels of service, we are proud members of the British Vehicle Rental and Leasing Association (BVRLA) and fully abide by its code of conduct. In the event that any complaint made has not been resolved satisfactorily, you are able to raise your complaint directly to the BVRLA who will conduct an investigation and fully adjudicate the outcome in line with its own terms of business and code of conduct.

The BVRLA is a completely independent body and Green Motion will stand by and honour any adjudication by the BVRLA.

The BVRLA can be contacted here.



Green Motion in the United Kingdom truly remain committed to providing our valued customers the very best experience possible. If you have a complaint with regards to the service provided by one of our franchise locations you can be assured that it will be fully investigated with the entire team working to resolve your complaint to your utmost satisfaction.