Have you got a complaint about your car rental experience?

The team here at the Green Motion United Kingdom Master Franchise and its network are committed to delivering the very best in service at market-leading rates. While we all strive to deliver a quality service, occasionally we understand things can go wrong. However, you can rest assured that when things do go wrong, we will do our very best to put things right.

If you have any complaint with regards to your rental experience at any one of our Green Motion franchise locations within the United Kingdom, there are several options available to you as listed below:


Raise your complaint directly with the UK location:

Green Motion is 100% owned by individual franchise businesses here in the UK, meaning that each and every one of our locations is managed by dedicated entrepreneurs striving to meet and exceed your expectations. If your experience is not what you expected, then our location owners want to hear about it.

If you would like to contact a local Green Motion location in the United Kingdom, please click Contact Us and select ‘Help after your rental’.


Still not resolved?

If you have been unable to obtain a satisfactory outcome to your complaint having raised directly to the hire location, please escalate your case through the Green Motion UK Customer Service department on [email protected]

Green Motion in the United Kingdom truly remain committed to providing our valued customers the very best experience possible. If you have a complaint with regards to the service provided by one of our franchise locations you can be assured that it will be fully investigated with the entire team working to resolve your complaint to your utmost satisfaction.