Help & Feedback


If you are experiencing any difficulty navigating Green Motion's online facility please forward an email to or alternatively call our head office on 0333 888 4000.

Vehicle Breakdown

In the event that your vehicle has broken down or you require emergency assistance, please utilise the details below:

Emergency Assistance: If you require police, ambulance or fire service in the United Kingdom and/or Northern Ireland, please dial 999 from either your cell phone or public pay phone.

Breakdown Assistance: Each Green Motion vehicle is fully covered with roadside/breakdown assistance. Please telephone the relevant number below (dependant on the make of the vehicle you are driving) , quoting the following information.

  • Make of vehicle (Volkswagen or Ford, etc)
  • Model of vehicle (Golf or Focus, etc)
  • Registration or Index Number
  • Your local telephone number (mobile/cell phone)
  • Location of vehicle

Each manufacturer has their own helpline which will be printed on the back of your vehicle condition report.

  • If you experience any difficulty, please contact the relevant Green Motion location - their number can be found on your Rental Agreement documentation, or alternatively, select their information from the Locations list within this website.

In the event of an accident

It's important that you contact your hire location within 2 hours giving details of the accident (the telephone number of your location can be found on the Rental Agreement, or alternatively on the Location Page within this website)

Take down the third party's details including:

  • Their name
  • Number and name of passengers
  • Registration/index number of their vehicle
  • Vehicle type (make and model)
  • Their contact details - Address and telephone number
  • Third party's insurance details

Accident information

  • Where the accident took place
  • Timing of the accident
  • Weather conditions
  • Information relating to third party (were there any notable injuries)
  • Photograph of the Accident

Take photos of the incident

Using a camera or your mobile phone, please photograph the vehicle hired from us and the incident as a whole from as many different angles as possible. In the event that you don't have a mobile phone or camera handy, some of the hire vehicles contain a disposable camera within the glove box. We would request that you photograph both your vehicle and the third party’s vehicle, clearly showing any damage.

Onward Travel

Depending on the condition of your vehicle and the circumstances surrounding the incident, we may be able to organise onward travel with a replacement rental vehicle. Your local Green Motion location will advise on this.

Remember, ‘do not admit liability’

Location Contact

If you would like to contact a local Green Motion location in the United Kingdom and/or Northern Ireland, please click Locations which will take you to the locations page. Please select the location of your choice, and you will find full contact information including telephone number and email address

Reservations Contact

If you are experiencing difficulties with or have any queries relating to a reservation please email or alternatively call our Central Reservations department on 0333 888 4000.

Post Hire Query or Complaint

If you experience difficulty or have an issue that needs addressing following your vehicle rental from a United Kingdom or Northern Ireland location, please use our post hire contact form

Frequently Asked Questions

Welcome to Green Motion's Frequently Asked Questions section. We have collated some of the most frequently asked questions to assist you with your rental enquiry/booking.

Q. what is the minimum age for renting a vehicle from Green Motion?

A. To rent a car in the United Kingdom, from Green Motion, you must be aged 21 or over and have held a full clean driving licence for at least two years. A Young Driver Surcharge is applicable for drivers between the age of 21 - 25 years.

Q. Does Green Motion offer a one-way rental service?

A. At the present time, Green Motion is unable to offer a one-way rental facility via our online booking facility. However, in special circumstances your requirements may well be met. Please contact our Central Reservations department or your local branch directly.

Q. Can I add an additional driver?

A. The rental vehicle is normally only insured for the person who makes the hire. However, if you wish to add an additional drive to the rental contract this can be done so prior to the commencement of hire either through our Central Reservations department or directly with the hire location (store). Additional drivers are subject to the same conditions regarding age, credit card and driving licence as the hirer. There will be a charge for each additional driver.

Q. How many passengers can travel in a vehicle?

A. It is important when you are making the booking for you to inform either Green Motion's Central Reservations or your hire location (store) of the number of people traveling. Green Motion will recommend the vehicle best suited for your requirements that will accommodate the number of people traveling. Each vehicle has a maximum number of people that are legally able to travel in it which is usually equal to the number of full seat belts fitted within the vehicle.

Q. What is the London Congestion Charge & Ultra Low Emission Zone (ULEZ)?

A. The London Congestion Charge is a surcharge levied against all vehicles entering the Congestion Charge zoneevery day, except between Christmas Day (25 December) and New Year's Day (inclusive)To find out more, please click here

To help improve air quality, an Ultra Low Emission Zone has been introduced (ULEZ) which operates 24 hours a day, 7 days a week, every day of the year, except Christmas Day, within the same area of central London as the Congestion Charge. Most vehicles, including cars and vans, need to meet the ULEZ emissions standards or their drivers must pay a daily charge to drive within the zone:

From 25 October 2021, the ULEZ is expanding from central London to create a single, larger zone up to, but not including, the North Circular Road (A406) and South Circular Road (A205).

Currently the zone covers the following areas: Bayswater, Notting Hill, North and South Kensington, Knightsbridge, Chelsea, Brompton, Belgravia, Pimlico, St. James's, Waterloo, Borough, City of London, Clerkenwell, Finsbury, Holborn, Bloomsbury, Soho. Mayfair and parts of Marylebone. There is a charge for the use of vehicles on roads within the charging zone, but not for using roads round the perimeter itself.

Failure to purchase a permit will result in the customer of a vehicle being issued with a penalty notice to the value of £130, this would be discounted to £65 if paid within 14 days. If Green Motion receives a penalty notice, Green Motion will pay on behalf of the customer and then send an invoice to the customer with the addition of an administration fee.

For further details regarding congestion charging please click here to view the Transport for London website or call Transport for London on 0207 9414500.

For information with regards to whether your Green Motion hire vehicle is congestion charge exempt please check the fleet section accessed from the home page of

Q. Is my Green Hire Vehicle exempt from Congestion Charging?

A. Many of Green Motion's vehicles are either exempt from paying the London Congestion Charge or pay a reduced charge. To find out if the hire vehicle of your choice is exempt please visit our fleet section accessed from Green Motion's homepage.

Q. Do you provide Disability vehicles?

A. Green Motion are happy to provide automatic vehicles and make reasonable adaptions to vehicles to enable access, such as removing move-able items eg parcel shelves to enable storage of Wheelchairs. More permanent or structural adaption of vehicles is not possible due to the vehicle acquisition regulations. Due to the complexity of mobile devices and removable controls, branches do not stock controls or devices but are happy for such controls to be used. Suppliers who may be able to assist are Lynx and Adapted Vehicle Hire. Lynx specialise in the provision of mobile controls and Adapted Vehicle Hire offer a full range of adapted vehicles Please inform us of any assistance you require at least 48 hours before your rental.