Green Motion London City Airport is based INSIDE the London Regatta Centre on 1010 Dockside Rd, London E16 2QT.
The nearest station to London City Airport office is Royal Albert (DLR - Docklands Light Railway), upon exiting Royal Albert station turn right onto Dockside Road we can be found opposite the Travel lodge. If you are travelling by car, our office is is well connected via the A13 and A406 GPS Co-ordinates E16 2QT.
upon arrival from the airport, please call 02071 860 016 for the shuttle service and proceed to the short stay car park. Please allow up to 15 minutes for the shuttle service to arrive.
*Shuttle service is limited to customers who are arriving at the airport, a valid flight number is required
Prior to your vehicle collection, you are required to bring the following documents to complete your rental agreement document processes.
Before your visit, we recommend our customer to read through the Green Motion T&C, Rental Agreement Terms and Conditions that are available at the Rental Station(Sample).
In addition, we can upload the documents onto the system to speed up your vehicle collection process. Please send us digital copies of the following document to [email protected] with the email Subject, Driver’s name and collection date(dd/mm/yy) e.g. “John Smith 01/02/16”
If you have any further queries or would like to notify us of a delay simply call us on 02071 860 016. We are here to help.
Please read below for Our Vehicle examples, Driving in United kingdom, Penalty Charge Notice, Accident help, Special Offers and FAQ.
Green Motion London City Airport
London Regatta Centre
1012 Dockside Road
Further information to help with your car rental from Green Motion London City Airport
After you’ve collected your hired car from Green Motion, we know that you will be eager to get your car on the road and start exploring the United Kingdom.
If you are unfamiliar with driving in the United Kingdom, it is important to remember that you must drive on the left hand side of the road. We also recommend that you consider hiring a GPS (SatNav) or Upgrade to a vehicle with In-Bulit GPS (ask at the rental counter for details) to ensure that you arrive at your destination with speed and accuracy.
Should you require any assistance while in London, the UK emergency services can be contacted by calling 999 for police, fire fighters and medical services.
While driving In United Kingdom you MUST comply with with driving and traffic regulations to avoid traffic-related offences. Fail to do so might result the issue of penalty charge notice (PCN) from corresponding authorities. You might not be receiving the PCN directly in most of the cases (see below), please make sure you always comply with the regulation and pay attention to the signs.If you had received PCN directly please ensure you settle the outstanding fines within the deadline. For PCN that issued directly to us, YOU ARE LIABLE TO PAY THE OUTSTANDING FINES PLUS ADMINISTRATIVE FEE FOR EACH ISSUED PCN. Most frequent offences includes but not limited to,
- Driving through Toll road/zone with out paying (e.g. London Congestion Zone, Dartford Crossing parking..), PCN will be issued to us directly please check the toll road in UK to ensure you have pay the right fee. Please be attentive towards the signs.
- Speeding, PCN will be issued to us directly, please check the SPEED LIMIT in UK to ensure you are complied with the speed limited and be attentive towards the signs.
- Parking, you might receive a PCN directly, in some cases PCN will be issued to us directly. Please be attentive towards the signs.
- Driving on restricted road (e.g. Bus lanes, Restricted Vehicle type..), PCN will be issued to us directly. Please be attentive towards the signs.
If you are involved in an accident with 3rd party during your hire, please ensure you carry out the following:
1. Call ACCIDENT HELPLINE TEL. 07411 304 454 to report the accident immediately
2. Take down 3rd party contact details and vehicle registration number.
3. Take photographic evidence of the incident including damages on 3rd party vehicle.
4. DO NOT accept liability (fault)
5. Complete accident report form within 2 hours and email to [email protected]. Note the time, date and location of the incident.
6. Report incident to the police by dialling 101 and take a police reference
For further advice and information on renting a car at Green Motion London City Airport and enjoying the best offers and discounts we have on offer, remember to get a car rental quote from greenmotion.co.uk. Alternatively you can contact Green Motion's Central Reservation team by calling +44 (0) 2071864000 or by calling Green Motion London City Airport directly on 02071 860 016.
Green Motion London City Airport are looking forward to meeting your car hire needs in the United Kingdom.
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Most of the answers can be find within Green Motion T&C and Rental agreement T&C at the rental Station (Sample). We strongly recommended to read through both T&Cs. However, if it does not answer your question or you would like to speak to us directly, please feel free to contact us by phone or by email, you can find our contact information above on the left.
Excess is the amount of liability agreed between customer and Green Motion branches. By signing the rental agreement, customer accepted and accountable for the liability. At the same time, Green Motion branches bear the most of the risk to reduce the liability and provide a reasonable excess amount towards customer. Due to the risk element and insurance policy, Excesses amount might subjected to Vehicle type, driver's age, driving licenses type, driver's profession, payment methods and others.
We offer the opportunity to reduce customer's excess by purchasing one of our excess reduction packages. Each package provides different benefits ranging from reduction in excess to zero excess. Please ask at the rental counter for more information.
A pre-authorisation is the method by which a deposit amount is ring-fenced rather than transacted as a sale. The monies must be available in the account but will not leave it. The amount will not be available to the account holder until released by their bank. The period until the funds are released is usually between 5 and 15 days but can be longer depending on the type of card and country of issue.
All credit cards will be subject to and must pass CHIP and PIN verification, cards without this facility will not be accepted. Unembossed cards and cards marked Electronic use are not accepted for pre-authorisation. Cards must be in the main driver’s name. Cash deposits/pre-authorisations are not accepted. Cheques are not acceptable. Pre-paid cards are not accepted, please check with your renting branch at the point of booking.
In most cases, each Green Motion location will accept most major credit cards including Visa and MasterCard and in some cases, American Express may be accepted.
In relation to debit cards (Visa), these are typically accepted for the payment of rentals but unfortunately we cannot secure a deposit / pre-authorisation using a debit card and as such require a valid credit card for the pre-authorisation of the deposit. In addition we are unable to accept cash either for the payment of the rental or for the security deposit.
We would ask you to note that in the event that we are unable to guarantee funds relating to the security deposit on your credit card we will be unable to rent a vehicle to you.
Drivers aged 21 to 24 years old can only drive manual vehicles up to and including 1G for example a manual Peugeot 308 5 door hatch. Drivers aged 21 to 24 cannot drive any large or estate vehicles. Other limitations may apply, please contact the rental branch at the time of booking for more detail. They must have a minimum of two years driving experience. For young drivers a daily surcharge of £38.50 per day applies. *Young drivers may be subject to a different pre-authorisation amount, please check with the renting branch prior to collection. The minimum driver age for all other groups is 25 years old with two years driving experience. Driving licence entitlement (for example D1 category on UK licence) must also be provided. The standard maximum age for insurance purposes is 80yrs. Please check with the branch prior to booking
Yes, you can enter your booking requirements (location, dates, vehicle type etc.) on our website here and you will be automatically directed to our booking options and rates. However, please be advised that our rates may change subject to market conditions and availability.
You are not authorised to collect or return your rental vehicle outside office hours unless prior agreement has been made noting that in the event that agreement has been authorised, it is subject to strict terms and conditions. Typically, return of the rental vehicle outside of rental hours is not authorised.
We strongly recommend to keep us notified in events of any changes to your collection and return, we can provide assistant and advise to resolve the situation for you.
If your reservation was made through Greenmotion website please contact our reservations team on [email protected] for amendment and cancellation . However, there is no guarantee that we will be able to amend or cancel (Please refer to Cancellation Policy within Green Motion T&C) your booking but we will try our best to help.
If your reservation was made through third party platforms (Other than greenmotion website, for example other websites, booking agent..), any amendment or cancellation you will need to consult the platform directly. However, you are welcome to seek advice from us via call or email we will try our best to help.
Green Motion Branches does not hold the pre-authorisation / deposit in our bank accounts. The pre-authorisation is a automatic bank process that block of the agreed amount held against the credit card presented by the issuing bank. The time taken by the issuing bank to release the pre-authorisation on the credit card varies immensely dependent on the bank and the country of issue. Typically, most pre-authorisations / deposits are released within 5 – 14 days from the return of the rental car.
In the event that you feel a pre-authorisation has not been released with the prescribed time frame it will be necessary for you to make direct contact with the issuing bank as Green Motion Branches has no jurisdiction in this matter. However, you are welcome to contact us for advises.
Green Motion takes customer service extremely seriously and we want you to get the best out of your car hire experience. In the event of our service has proven unsatisfactory, in the first instance you can contact our location directly at [email protected].
We try to provide the information to the best of our knowledge. These information might contains mistakes or error and it cannot represent Green motion T&C and Rental Agreement T&C in legal aspect. Should you need further clarification please do not hesitate to contact us.