At Green Motion, we understand that things change. What your situation is when you book your car hire might be completely different a few weeks or months down the line. You might want to add an additional driver, extend the length of your trip or cancel your car hire altogether.
Never the less, once your booking has been made you might think that that’s it, there’s no going back. In truth, there’s plenty you can change. To help, this post will answer some of the most popular changes our customers want to make to their car hire orders.
Cancelling your car hire
Maybe you’ve decided not to take that holiday or you’ve decided to use another mode of transport. These things happen. But don’t worry, at Green Motion we make things easy for you - even if you would like to cancel your car hire reservation.
To avoid paying the full amount of your car hire fee, cancellation of your reservation must be made in writing, fax or email at least 24 hours prior to the start of your rental. For fully pre-paid reservations made online, the amount due for cancellations will be calculated depending on the timeframe in which it is cancelled:
- 7 or more days before start date: £15
- 3-6 days before start date: 50% of car hire fee
- 2 days before start date: 75% of car hire fee
- 0-1 days before start date: 100% of car hire fee
Extending car hire
Fancy adding a few extra days to your holiday or think you’ll be staying longer than you expected for business? No problem, get in touch with the branch that you hired from and they will be able to run through your options.
Where the branch agrees to extend the hire, the rental will be charged at the time of the enquiry which may be more or less than the original booking rate. Please bear in mind that it may not always be possible to extend the hire. The more notice you give, the more likely it will be possible.
Adding a driver/changing driver
If you are looking to include an additional driver on your car hire booking, get in touch with us by filling in this form, contact your rental branch or get in touch on Twitter. Our team will be happy to assist you in adding a driver or changing the main driver of your booking.
Low emission car hire UK
If you are looking to hire an electric or hybrid car on your next trip, get in touch with us today. Green Motion car rental takes its environmental policy seriously, championing best practices and attitudes to ensure that our impact on the environment is kept to a minimum.
If you would like to hire an electric, hybrid or low-emission vehicle, use our online booking system to browse the options available to you at your local branch.