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Green Motion car rental London Heathrow Airport United Kingdom


London Heathrow Airport

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If you have any questions please contact us using Green Motion Live Support in the bottom right hand corner of your screen to chat with one of our customer service agents to solve your query quickly and easily or call our customer services on 01737 339770.

Contact London Heathrow Airport

Green Motion London Heathrow Airport
Holiday Inn M4J4
239 Sipson Road
West Drayton
Middlesex
UB7 0HW

Opening hours

  • Monday: 06:00 to 22:01
  • Tuesday: 06:00 to 22:01
  • Wednesday: 06:00 to 22:01
  • Thursday: 06:00 to 22:01
  • Friday: 06:00 to 22:01
  • Saturday: 06:00 to 22:01
  • Sunday: 06:00 to 22:01
  • Bank Holiday: 06:00 to 22:01
  • Audi A4 Avant (Group A4A)
  • Volvo XC60 (Group XC6)
  • Fiat 500 (Group 1B)
  • Honda Jazz (Group 1D/1DA)
  • Peugeot 5008 (Group 3B/3A)
  • Kia Sorento (Group 1SOR)
  • Honda Civic (Group 1G/1M)
  • Peugeot 108 (Group 1B)
  • Nissan Qashqai (Group 1QAS)
  • Peugeot 2008 (Group 1G)
  • Volkswagen Tiguan (Group 2B)
  • Honda CRV (Group 2B)
  • Volkswagen Passat Estate (Group 1KE/1KAE)
  • Peugeot 308 (Group 1G/1M)
  • BMW 1 Series (Group 4P/4PA)
  • Kia Rio (Group 1D)
  • Volkswagen Polo (Group 1D/1DA)
  • Peugeot 208 (Group 1D)
  • Kia Picanto (Group 1B)
  • Peugeot 3008 (Group 1J)
  • Mini Cooper (Group MNC)
  • Kia Cee'd (Group 1G/1M)
  • BMW 4 Series Gran Coupe (Group 2A)
  • Vauxhall Zafira Tourer (Group 3B/3A)
  • Volvo V60 (Group 1KE/1KAE)
  • Kia Sportage (Group 2B/2C)
  • Citroen C4 Grand Picasso (Group 3A)
  • Volkswagen Caddy Maxi Life (Group 3D/3DA)
  • Skoda Octavia Estate (Group 1KE/1KAE)
  • Volkswagen Transporter Shuttle (Group 9A/9M)
  • Fiat 500X (Group 1G)
  • Vauxhall Insignia (Group 1K)
  • Toyota Yaris (Group 1D/1DA)
  • Kia Carens (Group 3B)
  • Volkswagen Passat (Group 1KA)
  • Mercedes C Class (Group 2A)
  • Jeep Renegade (Group 2C)

"Seriously amazing service and definitely using you guys again. hertz, avis, national etc need to learn from your service! Thanks for making our road trip great!"

Adrian Man

Green Motion Heathrow are based within the Holiday Inn M4J4 on Sipson Road. Once you have arrived at the terminal the best way to proceed to the Hotel is via the Airport Hotel Hoppa Bus Service. This operates from every Terminal from approximately 0430 hours until 2330 hours every day. Clients arriving into Terminals 2 or 3 should take the H1 to the Holiday Inn M4J4, bus stops 9 & 10 from Terminal 2 & bus stops 12 & 13 from Terminal 3. Clients arriving into Terminal 4 should take the free Heathrow Express train to Terminal 2 followed by the H1 bus from bus stops 9 & 10 and clients arriving into Terminal 5 should take the H51 to the Holiday Inn M4J4, bus stop 16. Once you arrive at the hotel our office is next to the bus stop on your right opposite the front door of the hotel. Please note you will have pay for the Hoppa Bus Service.

The photos to the left are of a selection of vehicles we currently have on fleet

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How can I contact Green Motion London Heathrow Airport?

You can contact Green Motion London Heathrow Airport by phone on 02086 197000 or by email on [email protected].

How do I get to the rental location when arriving at London Heathrow Airport?

Green Motion London Heathrow is based within the Holiday Inn M4 J4. Once you have arrived at the terminal the best way to proceed to the Hotel is via the Airport Hotel Hoppa Bus Service. This operates at every terminal from approximately 04:30 hours until 23:30 hours. If you are arriving into Terminals 2 or 3 should take the H1 to the Holiday Inn M4J4, bus stops 9 & 10 from Terminal 2 & bus stops 12 & 13 from Terminal 3. Clients arriving into Terminal 4 should take the free Heathrow Express train to Terminal 2 followed by the H1 bus from bus stops 9 & 10 and clients arriving into Terminal 5 should take the H51 to the Holiday Inn M4J4, bus stops 22 & 23. Our office is opposite the front door of the hotel.

What personal identification do I need to hire a car?

If you book directly through www.greenmotion.co.uk a full list of our terms and conditions can be found by clicking here.

Mandatory documentation will include:

1.A full driving licence (UK licence holders will require their National Insurance number as well as their driving licence. Also, some exclusions do apply on other countries' licences, read below for more information.)

2.A valid passport

3.A valid credit card in the driver’s name (noting that in most cases debit and prepaid cards are not accepted)

4.A booking voucher from either www.greenmotion.co.uk or alternatively from one of Green Motion’s supplied partners

Can I check Green Motion’s car hire rates without placing a booking?

Yes, you can enter your booking requirements (location, dates, vehicle type etc.) on our website here and you will be automatically directed to our booking options and rates. However, please be advised that our rates may change.

Can I select a specific car / van model?

Yes, however you have to book one of our guaranteed model groups. All the cars featured in the images on the further information tab can be booked as a guaranteed model. For further information enter your booking requirements (location, dates, vehicle type etc.) on our website here and you will be automatically directed to this.

Can I book additional extras or equipment?

Yes, you can book additional extras or equipment through our online booking process. You can reserve a child seat, baby seat, additional driver and GPS (Sat Nav). Some additional options can also be booked at the Green Motion London Heathrow Airport rental branch. These additional options will be pay on arrival.

Can I reserve a vehicle and pay for it if I am not the person who will be picking it up and driving it?

There is no restriction on who can pay for the rental however on arrival at the rental station the credit card used for the deposit must be in the name of the main driver. The credit card used for the deposit will not be accepted if it is in the additional driver’s name.

Can I make amendments to my booking?

Yes, this is possible. If you booked through our website please contact our reservations team on [email protected] however there is no guarantee that we will be able to amend your booking but we will try our best to help.

Do I need to leave a deposit when renting my car?

Yes, in all cases the main driver will be required to leave a deposit which will be taken by the method of pre-authorisation from the credit card presented. The level of pre-authorisation taken is dependent on the type of insurance purchased and the agreed excess. Typically the level of pre-authorisation required will mirror the level of agreed excess. In the cases where the hirer has selected a zero excess option, a small deposit / pre-authorisation will be required to cover any traffic violations including parking and speeding offences that may occur while the hire vehicle is in the custody of the hirer.

We would ask you to note that all pre-authorisation’s are released on the completion of the hire following a satisfactory review of the vehicle and its condition noting that any damaged caused to the vehicle while out on hire will be subject to cost with the relevant amount being removed from the pre-authorisation.

Typical deposits / pre-authorisations can range from £150 GBP to £1500 GBP dependent on the car type, age and driving experience of the driver and agreed excess.

Can I reduce my excess?

Green Motion London Heathrow Airport offers their rental customers the opportunity to reduce their excess by purchasing one of our excess reduction packages: 

1. Risk Reduction Extra reduces the liability for damage to glass & tyres only to £0, wheels are not covered. 

2. Risk Reduction Plus reduces the excess to a lower amount, clients remain liable for wheels, tyres, glass, the roof & underneath, this can be taken with Risk Reduction Extra.  

3.Risk Reduction Premium reduces the excess to £0, excluding the underneath of the vehicle & damage following driver negligence eg. cigarette burns. 

Vans do not qualify & young drivers cannot purchase insurance options.

Which payment and debit cards does Green Motion accept?

In most cases, each Green Motion location will accept most major credit cards including Visa and MasterCard.

In relation to debit cards (Visa), these are typically accepted for the payment of rentals but unfortunately we cannot secure a deposit / pre-authorisation using a debit card and as such require a valid credit card for the pre-authorisation of the deposit. In addition we are unable to accept cash either for the payment of the rental or for the security deposit.

We would ask you to note that in the event that we are unable to guarantee funds relating to the security deposit on your credit card we will be unable to rent a vehicle to you.

How long do I wait for the release of a deposit / pre-authorisation?

Green Motion London Heathrow Airport does not hold the pre-authorisation / deposit in our bank accounts. The pre-authorisation is a block of the agreed amount held against the credit card presented by the issuing bank. As soon as the vehicle has returned and we are happy with the condition of the vehicle, we action a release of the pre-authorisation.

The time taken by the issuing bank to release the pre-authorisation on the credit card varies immensely dependent on the bank and the country of issue. Typically, most pre-authorisations / deposits are released within 5 – 14 days from the return of the rental car.

In the event that you feel a pre-authorisation has not been released with the prescribed time frame it will be necessary for you to make direct contact with the issuing bank as Green Motion London Heathrow Airport has no jurisdiction in this matter.

Is roadside assistance included with my rental car?

In most cases, Green Motion London Heathrow Airport offers full roadside assistance and recovery within the cost of renting a vehicle. Further information on roadside assistance is available at the counter prior to renting.

What happens if my flight is delayed?

In the event that your flight is delayed, please endeavour to contact Green Motion London Heathrow Airport. In most cases, we monitor inbound flight information and as such we will reserve your car until you arrive for up to 2 hours from the original pick up time. It is important that you make direct contact with the branch if you feel that your delay will exceed 2 hours to avoid us treating the rental as a “no show” and us reselling the rental car.

What happens if I arrive at the rental office outside office hours?

Green Motion London Heathrow Airport's opening hours are from 06:00 to 22:01. In the event that we receive no notification that your arrival has been delayed there is little we can do to facilitate your rental once the rental office is closed. In the event that we have received contact notifying us of your delay, you will be advised whether or not we can accommodate your late arrival and whether or not it will attract any out of hours or late fees.

Am I able to return my car before Green Motion London Heathrow Airport opens?

You are not authorised to return your rental vehicle outside office hours unless prior agreement has been made noting that in the event that agreement has been authorised, it is subject to strict terms and conditions. Typically, return of the rental vehicle outside of rental hours is not authorised.

What driving licence restrictions are there?

Due to insurance restrictions, all drivers must have a drivers licence that has been held for at least 2 years. Also, licences issued in the following countries are not accepted. Other issuing countries may result in higher insurance excesses. Please check with the renting branch prior to collection: Afghanistan, Montenegro, Thailand, African Countries (Exc South Africa), North Korea, Ukraine, Albania, Oman, Venezuela, Armenia, Pakistan, Vietnam, Azerbaijan, Papua New Guinea, Yemen, Bangladesh, Phillipines, Bosnia & Herzegovina, Romania, Cambodia, Seychelles, Fiji, South Korea, Georgia, Sri Lanka, India, Sudan, Indonesia and Taiwan. In addition, we cannot rent to celebrities, sports professionals, members of the entertainment profession, models, itinerant workers, taxi drivers, couriers or any from of paid hire. Furthermore, we cannot rent cars to drivers involved in 2 or more accidents or theft claims in the last 5 years, anyone who has been disqualified, had 6 or more points, or more than 2 offences in the last 5 years. International driving permits must be accompanied by a local licence.

Are there any age restrictions for renting from Green Motion?

Drivers between the ages of 21 to 24 must pay a young drivers's fee of £27.50 per day and can only drive groups 1B, 1BA, 1C, 1D, 1DA, 1D3, 1G, 1G3, 1GDI & 1M.  The groups available for 25-29 are 1J, 1JA, 1K, 1KA, 1KAE, 1KE, 1KI, 1M, 1QAS, 1SOR, 2B, 2C, 3A, 3B, 3BD, 9M, 9A, SH & SHA. The minimum age is 30 for the following cars: A1S, A3A, A4, A4A, Q3, TT, TTA, V3 & XC6. The maximum age to rent a vehicle is 75.

I've been charged £84 by Green Motion after my hire has ended. Why is this?

You've most likely incurred a penalty charge notice (parking ticket, congestion charge fine or speeding fine etc.) and our admin fee will have been charged to you. Please phone 01737 339770 option 1 for further information.

Can I take my car to another country?

Green Motion London Heathrow Airport must be informed prior to your hire for you to take you car abroad. A charge of £125 per day applies and cars can only be taken to the Republic of Ireland or France. There is a mileage limit of 100 miles per day for overseas driving with a 50p per mile mileage fine if this is exceeded.