UK Customer Service UK Customer Services (Post-Hire) 01844222333

Green Motion car rental London Luton Airport United Kingdom


London Luton Airport

  

DIRECTIONS

Green Motion London Luton Airport is based INSIDE the Hampton By Hilton on 42-50 Kimpton Rd, Luton LU2 0FP.

On arrival, please proceed to Platform H to board the Bus Service A provided by Arriva Bus Service and disembark at the Hampton By Hilton Hotel Bus Stop. 

You are required to present your Vehicle Rental Booking Voucher (Paper copy or E-voucher on your phone) to the bus driver when boarding the bus to travel free of charge. You will receive a free shuttle service on your return to the airport provided by Arriva Bus Service when you present your Vehicle Rental Booking Voucher or Green Motion Rental Agreement to the bus driver. The bus service runs at 12mins interval during the day and 20mins interval before 7am and after 7pm. 

If you have any queries, please contact a member of staff by calling 01582 246 750.

Click here for Directions from google map

  

DOCUMENTS AND REQUIREMENTS

Prior to your vehicle collection, you are required to bring the following documents to complete your rental agreement document processes.

  1. Booking voucher
  2. Valid Passport in the driver’s Name
  3. Valid Driving Licence in the driver’s Name (With minimum two years of driving experience)
    • - For UK Driving Licence you are required to provide a DVLA check code, Obtain a DVLA check code HERE. Otherwise, we will require your License number, national insurance number and postcode to generate a DVLA check code for you.
    • - For Non-UK Driver’s License, you are required to provide Certified Translation of your Driver’s License if English IS NOT the primary language on your License and/or International driving permit. Please check driver’s License compatibility HERE
  4. Proof of address WITHIN 3 MONTHS that reinforce the billing address of the Driver’s Credit card.
  5. Valid CREDIT CARD (VISA or MASTER) in the Driver’s name
*Documents and requirements are applied to Each and Every additional driver(s).

 

SPEED UP YOUR COLLECTION PROCESS

Before your visit, we recommend our customer to read through the Green Motion T&C, Rental Agreement Terms and Conditions that are available at the Rental Station(Sample).

In addition, we can upload the documents onto the system to speed up your vehicle collection process. Please send us digital copies of the following document to [email protected] with the email Subject, Driver’s name and collection date(dd/mm/yy) e.g. “John Smith 01/02/16”

  1. Passport – Page with photo and passport details
  2. Driving Licence – front and back
  3. Other supporting documents (e,g, DVLA check code, International driving permit, certified translation etc.. ) – all corresponding pages
*Please ensure all digital copy is clear, in format of JPEG or PDF and each of them does not exceed 1.5MB
*You are required to provide the original copies at the rental desk.

 

If you have any further queries or would like to notify us of a delay simply call us on 01582 246 750. We are here to help.

Please read below for Our Vehicle examples, Driving in United kingdom, Penalty Charge Notice, Accident help, Special Offers and FAQ.

Contact London Luton Airport

Green Motion London Luton Airport
Green Motion Located inside Hampton By Hilton
Kimpton Road
Luton
Bedfordshire
LU2 0FP

Opening hours

  • Monday: 07:00 to 20:00
  • Tuesday: 07:00 to 20:00
  • Wednesday: 07:00 to 20:00
  • Thursday: 07:00 to 20:00
  • Friday: 07:00 to 21:00
  • Saturday: 08:00 to 13:00
  • Sunday: 08:00 to 20:00
  • Bank Holiday: 08:00 to 13:00
  • 500
  • C3
  • Ceed
  • Arona
  • 3008
  • 208
  • Sportage
  • Tourneo Custom

DRIVING IN UNITED KINGDOM

Further information to help with your car rental from London Luton Airport

After you’ve collected your hired car from London Luton Airport, we know that you will be eager to get your car on the road and start exploring the United Kingdom.

If you are unfamiliar with driving in the United Kingdom, it is important to remember that you must drive on the left hand side of the road. We also recommend that you consider hiring a GPS (SatNav) or Upgrade to a vehicle with In-Bulit GPS (ask at the rental counter for details) to ensure that you arrive at your destination with speed and accuracy.

Should you require any assistance while in London, the UK emergency services can be contacted by calling 999 for police, fire fighters and medical services.

  

PENALTY CHARGE NOTICE (PCN)

While driving In United Kingdom you MUST comply with with driving and traffic regulations to avoid traffic-related offences. Failure to do so might result with an issue of penalty charge notice (PCN) from corresponding authority. You might not be receiving the PCN directly, in most of the cases (see below), please make sure you always comply with the regulations and pay attention to the road signs. If you have received PCN directly, please ensure you settle the outstanding fines within the deadline. For PCN that issued directly to us, YOU ARE LIABLE TO PAY THE OUTSTANDING FINES PLUS ADMINISTRATIVE FEE FOR EACH ISSUED PCN. Most frequent offences includes but not limited to,

- Driving through Toll road/zone without paying (e.g. London Congestion Zone, Dartford Crossing), PCN will be issued to us directly please check the toll road in UK to ensure you have pay the right fee. Please be attentive towards the road signs.

- Speeding, PCN will be issued to us directly, please check the SPEED LIMIT in UK to ensure you are complied with the speed limited and be attentive towards the signs.

- Parking, you might receive a PCN directly, in some cases PCN will be issued to us directly. Please be attentive towards the signs.

- Driving on restricted road (e.g. Bus lanes, Restricted Vehicle type..), PCN will be issued to us directly. Please be attentive towards the signs.

  

ACCIDENT HELP

If you are involved in an accident with 3rd party during your hire, please ensure you carry out the following:

1. Call ACCIDENT HELPLINE TEL. 07411 304 454 to report the accident immediately

2. Take down 3rd party contact details and vehicle registration number.

3. Take photographic evidence of the incident including damage on 3rd party vehicle.

4. DO NOT accept liability (fault)

5. Complete accident report form within 2 hours and email to [email protected]. Note the time, date and location of the incident.

6. Report incident to the police by dialling 101 and take a police reference

  

OTHERS

For further advice and information on renting a car at London Luton Airport and enjoying the best offers and discounts we have on offer, remember to get a car rental quote from greenmotion.co.uk. Alternatively you can contact Green Motion's Central Reservation team by calling +44 (0) 2071 864 000 or by calling Green Motion London Luton Airport directly on 01582 246 750.

Green Motion London Luton Airport is looking forward to meeting your car hire needs in the United Kingdom.

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How can I contact Green Motion Luton Airport?

You can contact Green Motion London Gatwick Airport by phone on 01582 246750 or by email on [email protected]

What do I need to hire a vehicle from Green Motion?

For hirers NOT arriving by flight:

  • Valid driving licence with 2+ years’ experience
  • DVLA check code (UK licence holders)
  • Credit card in main driver’s name
  • Proof of address such as utility bill or bank statement within past 4 months
  • Voucher (paper or digital)

For hirers arriving by flight:

  • Valid driving licence with 2+ years’ experience
  • DVLA check code (UK licence holders)
  • Credit card in main driver’s name
  • Passport
  • Boarding Pass from inbound flight
  • Voucher (paper or digital)
How old do you have to be to rent a vehicle?

All drivers must be a minimum of 21 years old. Drivers aged 21 to 24 years old will incur restrictions on vehicle size during the online booking process. Drivers aged 21 to 24 cannot drive any premium, large or estate vehicles. Other limitations may apply, please contact the rental branch at the time of booking for more detail. For young drivers a daily surcharge of £50.00 per day applies. Relevant driving licence entitlement (for example D1 category on UK licence) must also be provided if applicable.

The standard maximum age for insurance purposes is 80 years. Please check with the branch prior to booking. Young drivers may be subject to a different pre-authorisation amount, please check with the renting branch prior to collection.

What are the driver's licence requirements for vehicle hire in the UK from Green Motion?

All drivers must produce a full, valid driving licence. Non-EU* licence holders are required to have an International Driving Permit if the licence is not in English. To find out more about IDP, click here.

*For full driving licence requirements & restrictions, please click here.

What is a DVLA driving licence check code and how to access it?

The DVLA check code is the online counterpart of the photo card driving licence. The code is used to access the DVLA database to check the driving licence information, and it allows you to share your licence information with car hire companies. Your driving record is held on the DVLA’s database, which includes things like penalty points and the types of vehicles you’re permitted to drive. To obtain your DVLA code, click here.

Can I speed up my vehicle collection process?

Yes you can. Before your visit, we recommend our customers to read through the Green Motion T&Cs & Rental Agreement T&Cs .

In addition, we can upload the documents onto the system to speed up your vehicle collection process. Please send us digital copies of the following documents to [email protected] with the email Subject: Driver’s name and collection date (dd/mm/yy) e.g. “John Smith 01/02/21”

  1. Passport – Page with photo and passport details;
  2. Driving Licence – front and back;
  3. Other supporting documents (e.g. DVLA check code, International Driving Permit etc.) – all corresponding pages.

*Please ensure all digital copy is clear, in format of JPEG or PDF and each of them does not exceed 1.5MB. You are required to provide the original copies at the rental desk.

Can I collect or return a vehicle outside the opening hours?

Out of hours requests are treated as on request and cannot be guaranteed. If an out of hours service is available, then rentals will attract a £36.00 (including VAT) charge payable on collection.

Collections or returns after midnight will attract a fee of £75.00 (including VAT) if available. Not all locations offer out of hours returns and a 24 hour service should not be assumed where out of hours service is offered. Please liaise with the location directly for more information. 

What is the best way to inspect the vehicle before leaving the Green Motion premises?

A thorough inspection of your rental car is essential to identify any pre-existing damage, ahead of commencing your hire. Green Motion has created a short video, to assist you with the vehicle inspection, the video can be found here. Additionally, the ‘5 Damage Hotspots’ video provides you with a guide of the 5 key damage hotspots to be aware of and shows you how to check these areas properly. Click here, to view the video.

What is your fuel policy?

Vehicles are supplied with fuel and should be returned with the same level. The level of fuel supplied is not guaranteed and will be established at the point of vehicle collection, being between 1/8 tank and full. Fuel is at the hirers expense. Hirers are recommended to return the car with the same amount of fuel to avoid charges. The amount charged at that point will be higher than those experienced at petrol stations.

This policy applies to all packages.

Is there a mileage restriction?

Bookings under the Basic and Plus packages are subject to a maximum of 100 included miles per day* (cumulative) with excess miles being charged at £0.30 per mile (including VAT) For UK rentals. Unlimited Mileage can be purchased at an extra cost from £6.00 to £7.80 (including VAT) per day.

Basic – 100 Limited miles per day

Plus – 100 Limited miles per day

Premium – Unlimited miles per day

Premium Plus – Unlimited miles per day

Do I need insurance to rent a vehicle from Green Motion?

No. At Green Motion you don't need to purchase insurance as we provide a damage waiver within the cost of your hire. You can, of course, take option to purchase additional protection products to reduce the excess further to give you complete peace of mind.

What happens if I break down?

Manufacturer's warranty roadside assistance cover is included in our rates. Relevant contact details and roadside assistance procedures will be given prior to the commencement of the hire. Dependent on the circumstances we reserve the right not to provide a replacement vehicle. Breakdown or other occurrences which are not as a result of manufacturer fault are not covered unless Roadside Assistance Plus (RAP) has been purchased. Where Roadside Assistance Plus has been purchased, this does not limit any liability for the costs associated with driver error faults instead provides free recovery or other solution immobility. Breakdown occurring in remote rural areas (e.g, Highlands of Scotland) that are of a customer misuse/not using the vehicle in a sympathetic fashion nature, are not covered and will incur additional charges.

Do you accept animals in your vehicles?

We request no animals are transported in our vehicles unless contained. A valeting fee may be applied to rectify any soiling due to animal transportation. The minimum fee will be at least £96 (including VAT).

What is a PCN charge (£84.00)?

PCN is a penalty charge notice (parking ticket, congestion charge fine, speeding fine, Dartford Crossing fine, fine for using a bus lane etc.) and our admin fee of £84.00 will be charged to you. Please contact the location directly to discuss the matter if you have any further queries.

What methods of payment are accepted?

Green Motion locations accept VISA & MasterCard credit cards for payments. Debit, pre-paid VISA & pre-paid MasterCard can be used to pay for ancillary charges ONLY.

All credit/debit card payments will be subject to and must pass CHIP and PIN verification. Cards must be in the main driver’s name.

Cash, cheques, electronic & un-embossed cards are not accepted.

How much is the deposit on a vehicle rental?

Our standard security deposit varies from £1205 - £2505, this is depending on the vehicle group booked and driver’s age. Green Motion does offer various packages, whereas the deposit amount can be lowered.

What is a pre-authorisation?

A pre-authorisation is the method by which a deposit amount is ringfenced rather than transacted as a sale. The monies must be available in the account but will not leave it. The amount will not be available to the account holder until released by their bank. The period until the funds are released is usually between 5 and 15 days but can be longer depending on the type of card and country of issue. 

Can I book additional extras or equipment?

Yes, you can book additional extras or equipment through our online booking tool. You can reserve a child seat, baby seat, additional driver and GPS (Sat Nav). Some additional options can also be booked at the Green Motion rental branch. These additional options will be pay on arrival.

Can I reserve a vehicle and pay for it if I am not the person who will be picking it up and driving it?

There is no restriction on who can pay for the rental, however on arrival at the rental station, the credit card used for the deposit must be in the name of the main driver. The credit card used for the deposit will not be accepted if it is in the additional driver’s name.

Can I make amendments to my booking?

If your reservation was made through Green Motion website/app directly, please contact our reservations team on [email protected] for amendments or cancellation. However, there is no guarantee that we will be able to amend or cancel (Please refer to Cancellation Policy within Green Motion T&C’s) your booking, but we will try our best to assist.

If your reservation was made through a third party website/agent (other than Green Motion website), please contact them directly for any amendments or cancellations.

What happens if I'm running late (i.e. my flight is delayed)?

Airport Locations – reservations will be held for 4 hours (within office hours) from the specified reservation time, after which will be classified as a no-show. If a customer arrives after this time, then a vehicle is not guaranteed. Collections outside of the office opening hours will incur an ‘Out of Hours’ fee.

If a customer experiences flight delays (and a valid flight number is provided) a reservation will be held for 4 hours from the delayed arrival time (within office hours). A collection outside of office hours will incur an ‘Out of Hours’ fee. It is the responsibility of the customer to inform a location before flying if delayed or arriving after a location’s closing time.

If no valid flight number is provided, then the reservations will be held for 4 hours or until the location closes. Staff cannot wait after the closing time when no flight number is provided.

Flight diversions will be treated as a no-show at the original location and a booking cannot be assumed to be transferred.

Non Airport Locations – a reservation will be held for 4 hours or until closing time, whichever is first. Staff will not wait after the closing time.

Will I be allowed to cross into bordering countries?

Green Motion vehicles can only be used on the UK mainland - including Scottish Islands, Isle of Wight and Isle of Man – without written permission to do otherwise. Permission for use in Ireland* or on the continent and France will attract the following charges. The cost will be calculated as the Standard rental + £140 surcharge + £30 per part calendar day. Permission is not assured and must be sought from the Green Motion supplying location 7 days prior to any overseas use. It is the responsibility of the driver to ensure all that all European driving regulations are followed including GB stickers plus any mandatory equipment required. If prior notice is not given then permission at the rental counter may be refused.

Failure to obtain permission will result in a breach of contract and will incur charges including reverting to a rack rated tariff. (https://greenmotion.co.uk/rack-rate). Charges will be dependent on the circumstances of each case e.g. the cost of repatriation of the vehicle, foreign storage costs or impounding costs.

When a vehicle is taken overseas a daily mileage limit of 100 miles will be applied to the ENTIRE rental. Mileage over the agreed amount will be charged at £0.30 pence per mile. Any unlimited mileage package applies to travel in the UK only.

*Vehicles hired in Northern Ireland will not attract a fee for travel into the Republic of Ireland.