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Green Motion car rental London Gatwick Airport United Kingdom


London Gatwick Airport

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If you have any questions please contact us using Green Motion Live Support in the bottom right hand corner of your screen to chat with one of our customer service agents to solve your query quickly and easily or call our customer services on 01737 339770.

Contact London Gatwick Airport

Green Motion London Gatwick Airport
Gatwick Business Park
H14 Kennel Lane, Hookwood
Horley
West Sussex
RH6 0AY

Opening hours

  • Monday: 06:00 to 21:01
  • Tuesday: 06:00 to 21:01
  • Wednesday: 06:00 to 21:01
  • Thursday: 06:00 to 21:01
  • Friday: 06:00 to 21:01
  • Saturday: 06:00 to 21:01
  • Sunday: 06:00 to 21:01
  • Bank Holiday: 06:00 to 21:01
  • Audi A4 Avant (Group A4A)
  • Fiat 500 (Group 1B)
  • Volvo XC60 (Group XC6)
  • Honda Jazz (Group 1D/1DA)
  • Peugeot 2008 (Group 1G)
  • Volkswagen Tiguan (Group 2B)
  • Peugeot 5008 (Group 3B/3A)
  • Volkswagen Passat Estate (Group 1KE/1KAE)
  • Nissan Qashqai (Group 1QAS)
  • Peugeot 308 (Group 1G/1M)
  • Kia Sorento (Group 1SOR)
  • Honda Civic (group 1G/1M)
  • Peugeot 108 (Group 1B)
  • Honda CRV (Group 2B)
  • Peugeot 3008 (Group 1J)
  • Volvo V60 (Group 1KE/1KAE)
  • Mini Cooper (Group MNC)
  • Kia Cee'd (Group 1G/1M)
  • BMW 4 Series Gran Coupe (Group 2A)
  • Vauxhall Zafira Tourer (Group 3B/3A)
  • Vauxhall Insignia (Group 1K)
  • Kia Sportage (Group 2B/2C)
  • Citroen C4 Grand Picasso (Group 3A)
  • Volkswagen Caddy Maxi Life (Group 3D/3DA)
  • Skoda Octavia Estate (Group 1KE/1KAE)
  • Volkswagen Transporter Shuttle (Group 9A/9M)
  • Fiat 500X (Group 1G)
  • Mercedes C Class (Group 2A)
  • Toyota Yaris (Group 1D/1DA)
  • Kia Carens (Group 3B)
  • Volkswagen Passat (Group 1KA)
  • Jeep Renegade (Group 2C)

Green Motion Gatwick Car & Van Rental is based at Gatwick Business Park. Walk-in or take the free Green Motion Shuttle - bus stop 9 from the South Terminal (operates at ten past the hour and twenty to the hour) or bus stop 12 from the North Terminal (operates at twenty past the hour and ten to the hour). The shuttle runs from 06.00 to 21.00 7 days a week.

For detailed instructions (including photos) on how to locate the shuttle bus from the terminal click here.

The photos to the left are of a selection of vehicles we currently have on fleet

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Midweek Specials

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How can I contact Green Motion London Gatwick Airport?

You can contact Green Motion London Gatwick Airport by phone on 01293 855100 or by email on [email protected].

How do I get to the rental location when arriving at London Gatwick Airport?

At the South Terminal head for bus stop 9 and from the North Terminal head for bus stop 12. The free Green Motion shuttle service runs continuously from 06:00 to 21:00 daily. 

What personal identification do I need to hire a car?

If you book directly through www.greenmotion.co.uk a full list of our terms and conditions can be found by clicking here.

Mandatory documentation will include:

1.A full driving licence (UK licence holders will require their National Insurance number as well as their driving licence. Also, some exclusions do apply on other countries' licences, read below for more information.)

2.A valid passport

3.A valid credit card in the driver’s name (noting that in most cases debit and prepaid cards are not accepted)

4.A booking voucher from either www.greenmotion.co.uk or alternatively from one of Green Motion’s supplied partners

Can I check Green Motion’s car hire rates without placing a booking?

Yes, you can enter your booking requirements (location, dates, vehicle type etc.) on our website here and you will be automatically directed to our booking options and rates. However, please be advised that our rates may change.

Can I select a specific car / van model?

Yes, however you have to book one of our guaranteed model groups. All the cars featured in the images on the further information tab can be booked as a guaranteed model. For further information enter your booking requirements (location, dates, vehicle type etc.) on our website here and you will be automatically directed to this.

Can I book additional extras or equipment?

Yes, you can book additional extras or equipment through our online booking process. You can reserve a child seat, baby seat, additional driver and GPS (Sat Nav). Some additional options can also be booked at the Green Motion London Gatwick Airport rental branch. These additional options will be pay on arrival.

Can I reserve a vehicle and pay for it if I am not the person who will be picking it up and driving it?

There is no restriction on who can pay for the rental however on arrival at the rental station the credit card used for the deposit must be in the name of the main driver. The credit card used for the deposit will not be accepted if it is in the additional driver’s name.

Can I make amendments to my booking?

Yes, this is possible. If you booked through our website please contact our reservations team on [email protected] however there is no guarantee that we will be able to amend your booking but we will try our best to help.

Do I need to leave a deposit when renting my car?

Yes, in all cases the main driver will be required to leave a deposit which will be taken by the method of pre-authorisation from the credit card presented. The level of pre-authorisation taken is dependent on the type of insurance purchased and the agreed excess. Typically the level of pre-authorisation required will mirror the level of agreed excess. In the cases where the hirer has selected a zero excess option, a small deposit / pre-authorisation will be required to cover any traffic violations including parking and speeding offences that may occur while the hire vehicle is in the custody of the hirer.

We would ask you to note that all pre-authorisation’s are released on the completion of the hire following a satisfactory review of the vehicle and its condition noting that any damaged caused to the vehicle while out on hire will be subject to cost with the relevant amount being removed from the pre-authorisation.

Typical deposits / pre-authorisations can range from £150 GBP to £1500 GBP dependent on the car type, age and driving experience of the driver and agreed excess.

Can I reduce my excess?

Green Motion London Gatwick Airport offers their rental customers the opportunity to reduce their excess by purchasing one of our excess reduction packages:

1. Risk Reduction Extra reduces the liability for damage to glass & tyres only to £0, wheels are not covered.

2. Risk Reduction Plus reduces the excess to a lower amount, clients remain liable for wheels, tyres, glass, the roof & underneath, this can be taken with Risk Reduction Extra.

3.Risk Reduction Premium reduces the excess to £0, excluding the underneath of the vehicle & damage following driver negligence eg. cigarette burns.

Vans do not qualify & young drivers cannot purchase insurance options.

Which payment and debit cards does Green Motion accept?

In most cases, each Green Motion location will accept most major credit cards including Visa and MasterCard and in some cases, American Express may be accepted.

In relation to debit cards (Visa), these are typically accepted for the payment of rentals but unfortunately we cannot secure a deposit / pre-authorisation using a debit card and as such require a valid credit card for the pre-authorisation of the deposit. In addition we are unable to accept cash either for the payment of the rental or for the security deposit.

We would ask you to note that in the event that we are unable to guarantee funds relating to the security deposit on your credit card we will be unable to rent a vehicle to you.

How long do I wait for the release of a deposit / pre-authorisation?

Green Motion London Gatwick Airport does not hold the pre-authorisation / deposit in our bank accounts. The pre-authorisation is a block of the agreed amount held against the credit card presented by the issuing bank. As soon as the vehicle has returned and we are happy with the condition of the vehicle, we action a release of the pre-authorisation.

The time taken by the issuing bank to release the pre-authorisation on the credit card varies immensely dependent on the bank and the country of issue. Typically, most pre-authorisations / deposits are released within 5 – 14 days from the return of the rental car.
In the event that you feel a pre-authorisation has not been released with the prescribed time frame it will be necessary for you to make direct contact with the issuing bank as Green Motion London Gatwick Airport has no jurisdiction in this matter.

Is roadside assistance including with my rental car?

In most cases, Green Motion London Gatwick Airport offers full roadside assistance and recovery within the cost of renting a vehicle. Further information on roadside assistance is available at the counter prior to renting.

What happens if my flight is delayed?

In the event that your flight is delayed, please endeavour to contact Green Motion London Gatwick Airport. In most cases, we monitor inbound flight information and as such we will reserve your car until you arrive for up to 2 hours from the original pick up time. It is important that you make direct contact with the branch if you feel that your delay will exceed 2 hours to avoid us treating the rental as a “no show” and us reselling the rental car.

What happens if I arrive at the rental office outside office hours?

Green Motion London Gatwick Airport's opening hours are from 06:00 to 21:01. In the event that we receive no notification that your arrival has been delayed there is little we can do to facilitate your rental once the rental office is closed. In the event that we have received contact notifying us of your delay, you will be advised whether or not we can accommodate your late arrival and whether or not it will attract any out of hours or late fees.

Am I able to return my car before Green Motion London Gatwick Airport opens?

You are not authorised to return your rental vehicle outside office hours unless prior agreement has been made noting that in the event that agreement has been authorised, it is subject to strict terms and conditions. Typically, return of the rental vehicle outside of rental hours is not authorised.

What driving licence restrictions are there?

Due to insurance restrictions, all drivers must have a drivers licence that has been held for at least 2 years. Also, licences issued in the following countries are not accepted. Other issuing countries may result in higher insurance excesses. Please check with the renting branch prior to collection: Afghanistan, Montenegro, Thailand, African Countries (Exc South Africa), North Korea, Ukraine, Albania, Oman, Venezuela, Armenia, Pakistan, Vietnam, Azerbaijan, Papua New Guinea, Yemen, Bangladesh, Phillipines, Bosnia & Herzegovina, Romania, Cambodia, Seychelles, Fiji, South Korea, Georgia, Sri Lanka, India, Sudan, Indonesia and Taiwan. In addition, we cannot rent to celebrities, sports professionals, members of the entertainment profession, models, itinerant workers, taxi drivers, couriers or any from of paid hire. Furthermore, we cannot rent cars to drivers involved in 2 or more accidents or theft claims in the last 5 years, anyone who has been disqualified, had 6 or more points, or more than 2 offences in the last 5 years. International driving permits must be accompanied by a local licence.

Are there any age restrictions for renting from Green Motion?

Drivers between the ages of 21 to 24 must pay a young drivers's fee of £27.50 per day and can only drive groups 1B, 1BA, 1C, 1D, 1DA, 1D3, 1G, 1G3, 1GDI & 1M. The groups available for 25-29 are 1J, 1JA, 1K, 1KA, 1KAE, 1KE, 1KI, 1M, 1QAS, 1SOR, 2B, 2C, 3A, 3B, 3BD, 9M, 9A, SH & SHA. The minimum age is 30 for the following cars: A1S, A3A, A4, A4A, Q3, TT, TTA, V3 & XC6. The maximum age to rent a vehicle is 75.

I've been charged £84 by Green Motion after my hire has ended. Why is this?

You've most likely incurred a penalty charge notice (parking ticket, congestion charge fine or speeding fine etc.) and our admin fee will have been charged to you. Please phone 01737 339770 option 1 for further information specific to your case.

Can I take my car to another country?

Green Motion London Gatwick Airport must be informed prior to your hire for you to take you car abroad. A charge of £125 per day applies and cars can only be taken to the Republic of Ireland or France. There is a mileage limit of 100 miles per day for overseas driving with a 50p per mile mileage fine if this is exceeded.